Returns & Deliveries
We endeavour to dispatch items in stock by the first Monday following the receipt of orders. Transit time will depend on your location. UK orders often arrive in 1 to 2 days, items shipped to continental Europe are usually delivered within 7 working days. All orders are trackable and insured.
All shipping costs are visible at the time of your orders placement and on your order confirmation. We aim to get quotations for shipping to the destinations not covered by our website to you within 48 hours.
All purchases for international shipping no longer contain UK VAT. Therefore, you may be required to pay import duties at the rate of the destination country’s VAT.
Goods must be checked immediately upon arrival at the agreed delivery location. In case of any damage, a description and photographs of the damage must be reported in writing within 4 days of the goods delivery. Please retain all packaging materials. All questions are welcomed via email firstname.lastname@example.org.
We have a 14-day return policy for online orders, which means you have 14 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, with tags, and in its original packaging. You'll also need the receipt or proof of purchase. All return costs and organisation are to be covered by the customer.
To start a return, you can contact us at email@example.com. Please note that returns will need to be sent to the following address:
Unit 2, 39 Autumn Street, Autumn Yard, Bow, London, ENG, E3 2TT, United Kingdom
If your return is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. Please note that if your country of residence is not United Kingdom, shipping your goods may take longer than expected.
You can always contact us for any return questions at firstname.lastname@example.org.
Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we may evaluate the issue and make it right. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 3 day cooling off period Notwithstanding the above, if merchandise is being shipped into the European Union, you have the right to cancel or return your order within 3 days for any reason and without justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
We will notify you once we’ve received and inspected your return to let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at email@example.com.